Shipping and Delivery Policy

Information about digital content delivery and physical book shipping

1. Digital Service Delivery

Maaba Academy provides digital educational services delivered through our secure online platform. We ensure prompt delivery of all digital content to enhance your learning experience.

Digital content delivery timelines:

  • Course Access: Within 24 hours of payment confirmation
  • Live Sessions: Access enabled before scheduled session time
  • Session Recordings: Available within 48 hours after live class
  • Course Materials: Instant access upon enrollment (view-only format)
  • Community Access: Activated within 24 hours of purchase
  • Login Credentials: Sent via email within 2-4 hours of payment

Important Notice:

Note: Digital content is delivered electronically and does not require physical shipping. Content access is subject to our terms of service.

2. Physical Product Delivery

For courses that include physical materials (trading books, study guides), we ensure reliable delivery through our logistics partners.

Domestic Shipping (Within India):

  • Standard Delivery: 5-7 business days from dispatch
  • Metro Cities: 3-5 business days
  • Shipping Partners: Reputable courier services with tracking
  • Shipping Charges: Free for orders above ₹999, ₹99 for others
  • Tracking Information: Provided via email and SMS within 24 hours of dispatch

International Shipping:

  • Delivery Timeline: 10-15 business days from dispatch
  • Shipping Charges: Calculated based on destination at checkout
  • Customs: Recipient responsible for customs duties if applicable
  • Tracking: International tracking number provided

3. Order Processing

Order processing timeline:

  • Payment Verification: Within 2-4 hours
  • Order Confirmation: Immediate email upon payment success
  • Digital Access: Within 24 hours of confirmation
  • Physical Dispatch: Within 2 business days of order confirmation
  • Tracking Updates: Regular SMS and email notifications

4. Delivery Issues and Support

In case of delivery issues:

  • Digital Access Issues: Contact support@maabaacademy.com for immediate assistance
  • Delayed Physical Delivery: We investigate delays beyond standard timelines
  • Wrong Address: Address changes accepted within 12 hours of order
  • Damaged Products: Report within 48 hours of receipt for replacement
  • Missing Items: Full investigation and resolution within 5 business days

For delivery support, email us at support@maabaacademy.com with your order ID and issue details.

5. Important Information

Please note:

  • Ensure accurate delivery address and contact information
  • Check spam/junk folder for digital delivery emails
  • Physical deliveries require signature upon receipt
  • P.O. Box addresses not accepted for physical deliveries
  • Delivery times may vary during festivals and public holidays

6. Contact Information

For any shipping or delivery queries:

  • Email: support@maabaacademy.com
  • Response Time: Within 24-48 hours
  • Include Order ID in all communications

Last updated: 1/15/2026