Understanding our refund policy and your rights as a customer
Due to the digital nature of our educational content and immediate access provided upon purchase, Maaba Academy maintains a limited refund policy. However, we are committed to customer satisfaction and will consider refunds in specific circumstances.
Important Notice:
Important: Once you have accessed course content, attended live sessions, or downloaded materials, refunds cannot be processed as the service has been delivered.
Refunds may be considered in the following cases:
Refund requests must be submitted within 7 days of purchase or issue occurrence, whichever is applicable.
The following services are non-refundable once accessed or delivered:
Cancellations are accepted only before accessing course content or attending the first live session. Once any content is accessed, cancellations are not permitted.
For upcoming batches, course transfers may be available up to 48 hours before the batch start date, subject to availability and a one-time transfer fee of ₹500.
To request a refund, please follow these steps:
Note: Bank processing times may add 5-10 additional business days for the amount to reflect in your account.
If you are not satisfied with our refund decision, you may escalate the matter by:
We aim to resolve all disputes amicably within 15 business days of escalation.
All payments are processed securely through Razorpay. In addition to our refund policy, Razorpay's terms and conditions also apply. For payment-related disputes, you may also contact Razorpay directly.
Last updated: 1/15/2026